Q. What are my rates and charges used for?

A. Your rates and charges help to fund a range of services plus essential infrastructure such as roads, footpaths, parks and foreshores and sporting facilities.

Q. How are my general rates calculated?

A. Council uses differential rating to set rates in the dollar for distinct categories of rateable land that decrease the rates apportioned to residential properties.

  • Residential properties will pay a General rate of 0.2399% of the CIV.
  • Tourist accommodation properties will pay 0.26389% of the CIV.
  • Commercial properties will pay 0.31187% of the CIV.

Q. How are waste charges calculated?

A. Council has itemised three waste management charges on the 2017–18 Rate Notices, including kerbside waste (general waste, recycling and hard waste), green waste and public waste. Kerbside waste and green waste services are available to residential properties in the Borough. Commercial properties and vacant land will no longer contribute to kerbside collection and disposal. Public waste collection and disposal services, including street and park bin collection, street cleaning, street sweeping and beach cleaning will apply to all rateable properties to recover the cost of public waste.

These waste charges include:

  • A charge of 0.017718% of the CIV for residential kerbside waste collection and disposal (garbage and recyclables).
  • A fixed charge of $36.00 for the green waste service.
  • A fixed charge of $96.50 for public waste.

Q. What do I need to do when there is a change of ownership or billing address?

A. Council must be notified in writing of changes of address, ownership or occupancy. Please complete a Change of Address Form and forward it to our friendly Customer Service team in person, via post or email to info@queenscliffe.vic.gov.au. The changes must be signed by all parties to the property. Liability for unpaid rates remains with the owner recorded with the Council until a Notice of Disposition (Transferor) and Notice of Acquisition (Transferee) are received from the transferor's and the transferee's solicitors. Failure to submit a notice within 28 days carries a penalty of $1,000.

Q. Will my general rates increase by 2.25% this year?

A. Not necessarily. While Council’s total general rate revenue will be capped at 2.25% in 2018-19, general rates may increase by more or less than 2.25% depending on the change in your property valuation.

Q. How do valuations affect my rates?

A. Revaluations impact the amount of rates billed to each ratepayer by redistributing the overall amount of general rates collected. Individual ratepayers will pay more or less if the movement in the value of your property is above or below the average.

By law, property values must be reviewed every two years based on market values and recent sales trends. Properties were revalued as at 1 January 2016 and applied from 1 July 2016.

Q. Does Council raise more rate revenue when valuations increase?

A. Property revaluations do not impact the overall amount of general rates collected by Council, just the distribution of rates between individual properties.