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Coronavirus (COVID-19) information

Last updated: 10:30am 17 June 2020

For health-related inquiries or information, visit the Department of Health and Human Services. If you suspect you have coronavirus, call the Victorian Government hotline on 1800 675 398

The Borough of Queenscliffe is committed to the safety of its residents, ratepayers and visitors. The coronavirus (COVID-19) situation is changing on a daily basis and we are adapting our services to reflect these circumstances. First and foremost, we are guided by the knowledge and leadership of the Victorian Department of Health & Human Services and direct all residents to their specific COVID-19 webpage for the latest updates and information on the virus.

 

Services and facilities

Here at the Borough of Queenscliffe, the health and safety of our community is our first priority. Because of the developing coronavirus situation, some of the services and events we deliver will be changing to protect our community.

Customer service

Council is remaining open for business via phone and email, but has closed our customer service desk at 50 Learmonth Street. You can still call us on 5258 1377 or email us at info@queenscliffe.vic.gov.au to make payments, ask questions, or handle any other Council business. Council's business hours remain 9:00am to 4:30pm, Monday to Friday.

If you normally visit Council in person to handle transactions, call or email our customer service team to make alternative arrangements.

Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health. If your enquiry is particularly urgent, please let our staff know.

Home care

Council is still delivering home care services to clients, however these services now include extra precautions to keep you and our staff healthy. Staff may now ask you questions from outside your door or over the phone before entering your home, and you may notice that they're wearing extra protective equipment. These changes will help keep you safe. If you receive home care services through Council and have questions about your care, please contact our home care team directly.

Visitor information

Visitor Information Centre (VIC) services are currently accessible via phone, email and internet only for an indefinite period of time. You can call the VIC on (03) 5258 4843 or email them info.centre@queenscliffe.vic.gov.au

Library

Queenscliff Library has now reopened to the public, with person limits and social distancing measures in place. A number of programs will continue to be delivered online. For more information, contact the Geelong Regional Library Corporation.

Caravan parks

Caravan Parks are now reopening to guests, with some restrictions in force. Please see the Queenscliffe Tourist Parks website for further details.

Beaches

You can now go to the beach to exercise, relax, play sport or have a picnic. Remember to practice 1.5m social distancing and avoid large gatherings in line with the current restrictions placed by the Victorian Government. For more information on permitted exercise activities and social distancing requirements, call the Victorian Government's coronavirus hotline on 1800 675 398.

Playgrounds and skate park

Playgrounds and skate parks in the Borough have now reopened. Remember to practice 1.5m social distancing and avoid large gatherings in line with the current restrictions placed by the Victorian Government.

Public spaces

Selected public spaces in the Borough of Queenscliffe have now been reopened. Be sure to practice 1.5m social distancing and avoid large gatherings in line with the current restrictions placed by the Victorian Government.

Public toilets

Due to an inability to make some public toilets comply with social distancing requirements, a number of toilets have been closed in Queenscliff and Point Lonsdale. For more information on coronavirus hygiene and social distancing, call the Victorian Government's coronavirus hotline on 1800 675 398.

Boat ramp

The Victorian Government has noted that fishing and boating is now allowed, provided these activities abide by other health restrictions. This includes the Queenscliff Boat Ramp. For more information, call the Department of Transport on 9655 6666.

Engineering, weeding, and maintenance services

These services are continuing to operate as normal, but may be subject to delays. Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health.

Health services

Bellarine Commuity Health has issued a reminder for people to continue to monitor their general health during the ongoing pandemic. Further information is available on the BCH website.

Planning services

These services are continuing to operate as normal, but may be subject to delays. Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health.

Financial hardship

Council is allowing residents to apply for rates assistance due to financial hardship caused by COVID-19. Residents that wish to complete the Application Form are advised to read Council Policy CP048 COVID-19 Financial Hardship before doing so.

 

Events

Due to the Victorian Chief Health Officer's decision to ban all non-essential events and mass gatherings of more than 500 people, the Borough of Queenscliffe has reviewed all its events programmed for the next four months. The below status list for events will be updated regularly:

April

  • Councillor Listening Post – cancelled
  • Ordinary Meeting of Council – watch here

May

  • Councillor Listening Post – cancelled
  • Ordinary Meeting of Council – watch here
  • Volunteers celebration – cancelled
  • E-waste drop-off day – cancelled

June

  • Councillor Listening Post – cancelled
  • Ordinary Meeting of Council – TBC

Other events

  • Tourism Partnership Program with Searoad Ferries – postponed

Community events

The following events have been cancelled, postponed or modified:

 

Keeping safe

We advise all residents, ratepayers and visitors to check the Victorian Department of Health & Human Services' specific COVID-19 webpage for information on how to reduce your risk of infection. Their 'frequently asked questions' page covers information such as symptoms, at-risk citizens, overseas travel, self-isolation, and assessment centres. A specific factsheet is also available for people over 65.