Coronavirus (COVID-19) information
Last updated: 5:15pm 17 November 2020
For health-related inquiries or information, visit the Department of Health and Human Services. If you suspect you have COVID-19, call the Victorian Government hotline on 1800 675 398. To report a COVID-19 breach, visit the Victoria Police website.
From 11:59pm Sunday 8 November, the same restrictions apply in regional Victoria and metropolitan Melbourne. See the roadmap for reopening page for more information.
Services and facilities
Here at the Borough of Queenscliffe, the health and safety of our community is our first priority. Because of the coronavirus pandemic, some of the services and events we deliver have changed to protect our community.
Council's customer service centre at 50 Learmonth Street, Queenscliff has now reopened to in-person visitors. You can still call us on (03) 5258 1377 or email us at email@example.com to make payments, ask questions, or handle any other Council business. Council's business hours are 9:00am to 4:30pm, Monday to Friday.
Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health. If your enquiry is particularly urgent, please let our staff know.
Council is still delivering home care services to clients, and these services include extra precautions to keep you and our staff healthy. Staff may now ask you questions from outside your door or over the phone before entering your home, and are wearing extra protective equipment. These changes help keep you safe. If you receive home care services through Council and have questions about your care, please contact our home care team directly.
Visitor Information Centre (VIC) services are currently accessible via phone, email and internet only. You can call the VIC on (03) 5258 4843 or email them firstname.lastname@example.org. Council hopes to reopen its VIC services at a temporary pop-up location in late November. We'll provide more details as they come to hand.
Council hopes to reopen its Queenscliff Library service at a temporary pop-up location in late November. We'll provide more details as they come to hand.
Queenscliffe Tourist Parks is delighted to announce that they are open for business and are looking forward to welcoming back guests to their parks. Strict density and physical distancing rules are in place as part of the park's COVID-safe measures. Please contact Queenscliffe Tourist Parks via email or by calling (03) 5258 1765 for enquiries and further information.
Beaches are open to the public, but general health directives must be followed at all times. Please ensure you wear a mask, stay 1.5 metres away from other people at all times, and do not gather in groups of more than 10 people. For more information, visit the DHHS website.
Playgrounds, skate parks and outdoor exercise equipment
All playgrounds, skate parks and outdoor exercise equipment are open to the public, but general health directives must be followed at all times. Please ensure you wear a mask, stay 1.5 metres away from other people at all times, and do not gather in groups of more than 10 people. For more information, visit the DHHS website.
A small number of public toilets have been closed in Queenscliff and Point Lonsdale, but most toilets are operating with regular cleaning schedule. Please obey all signage on site at public toilets in the Borough.
The Victorian Fisheries Authority advises that in regional Victoria, recreational activities such as boating and fishing are allowed under current Victorian Government restrictions. This includes the use of the Queenscliff Boat Ramp. For more information, contact the Department of Transport on 9655 6666.
Engineering, weeding, planning and maintenance services
These services are continuing to operate as normal, but may be subject to delays. Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health.
Bellarine Commuity Health has issued a reminder for people to continue to monitor their general health during the ongoing pandemic. Further information is available on the BCH website.
Council is allowing residents to apply for rates assistance due to financial hardship caused by COVID-19. Residents that wish to complete the Application Form are advised to read Council Policy CP048 COVID-19 Financial Hardship before doing so.
We advise all residents, ratepayers and visitors to check the Victorian Department of Health & Human Services' specific COVID-19 webpage for information on how to reduce your risk of infection. Their 'frequently asked questions' page covers information such as symptoms, at-risk citizens, overseas travel, self-isolation, and assessment centres. A specific factsheet is also available for people over 65.