Coronavirus (COVID-19) information
Last updated: 11:10am 18 September 2020
For health-related inquiries or information, visit the Department of Health and Human Services. If you suspect you have coronavirus, call the Victorian Government hotline on 1800 675 398.
From 11:59pm on 2 August, the use of face coverings is mandatory throughout Victoria. Read more about face masks and coverings here. From 11:59pm on 16 September, Third Step restrictions apply throughout regional Victoria, including the Borough of Queenscliffe. Read more about the Third Step restrictions and Regional Victoria's roadmap to reopening here.
The Borough of Queenscliffe is committed to the safety of its residents, ratepayers and visitors. The coronavirus (COVID-19) situation is changing on a daily basis and we are adapting our services to reflect these circumstances. First and foremost, we are guided by the knowledge and leadership of the Victorian Department of Health & Human Services and direct all residents to their specific COVID-19 webpage for the latest updates and information on the virus.
Services and facilities
Here at the Borough of Queenscliffe, the health and safety of our community is our first priority. Because of the coronavirus pandemic, some of the services and events we deliver have changed to protect our community.
Council is open for business via phone and email, but our customer service desk at 50 Learmonth Street remains closed. You can still call us on 5258 1377 or email us at email@example.com to make payments, ask questions, or handle any other Council business. Council's business hours remain 9:00am to 4:30pm, Monday to Friday.
If you normally visit Council in person to handle transactions, call or email our customer service team to make alternative arrangements.
Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health. If your enquiry is particularly urgent, please let our staff know.
Council is still delivering home care services to clients, however these services now include extra precautions to keep you and our staff healthy. Staff may now ask you questions from outside your door or over the phone before entering your home, and you may notice that they're wearing extra protective equipment. These changes will help keep you safe. If you receive home care services through Council and have questions about your care, please contact our home care team directly.
Visitor Information Centre (VIC) services are currently accessible via phone, email and internet only. You can call the VIC on (03) 5258 4843 or email them firstname.lastname@example.org
The Queenscliffe Library will be offering a Click & Collect service from Monday 21 September, in line with the latest government restrictions. For more information, visit the GRLC website.
Following the resumption of accommodation as a permitted activity, Council's Caravan Parks are resuming operations from Monday 21 September. Please contact Queenscliffe Tourist Parks via email or by calling (03) 5258 1765 for enquiries and further information.
Beaches are open to the public, but general health directives must be followed at all times. Please ensure you wear a mask, stay 1.5 metres away from other people at all times, and do not gather in groups of more than 10 people. For more information, visit the DHHS website.
Playgrounds and skate park
Playgrounds, the skate park and outdoor exercise equipment are now open to the public, but general health directives must be followed at all times. Please ensure you wear a mask, stay 1.5 metres away from other people at all times, and do not gather in groups of more than 10 people. For more information, visit the DHHS website.
A small number of public toilets have been closed in Queenscliff and Point Lonsdale, but most toilets are operating with regular cleaning schedule. Please obey all signage on site at public toilets in the Borough.
The Victorian Fisheries Authority advises that in regional Victoria, recreational activities such as boating and fishing are allowed under current Victorian Government restrictions. This includes the use of the Queenscliff Boat Ramp. For more information, contact the Department of Transport on 9655 6666.
Engineering, weeding, planning and maintenance services
These services are continuing to operate as normal, but may be subject to delays. Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health.
Bellarine Commuity Health has issued a reminder for people to continue to monitor their general health during the ongoing pandemic. Further information is available on the BCH website.
Council is allowing residents to apply for rates assistance due to financial hardship caused by COVID-19. Residents that wish to complete the Application Form are advised to read Council Policy CP048 COVID-19 Financial Hardship before doing so.
We advise all residents, ratepayers and visitors to check the Victorian Department of Health & Human Services' specific COVID-19 webpage for information on how to reduce your risk of infection. Their 'frequently asked questions' page covers information such as symptoms, at-risk citizens, overseas travel, self-isolation, and assessment centres. A specific factsheet is also available for people over 65.